Business Energy Supplier Disputes UK
Dispute with your energy supplier? Our experienced brokers act on your behalf — resolving billing disputes, erroneous transfers and contract disagreements.
Expert Support When Things Go Wrong With Your Supplier
Disputes with energy suppliers are more common than they should be. Billing errors, erroneous transfers, contract disagreements and poor customer service can leave businesses frustrated and out of pocket — often for months.
Our brokers have 40+ years of experience dealing with UK energy suppliers. We know the escalation routes, the regulatory framework and the pressure points that get disputes resolved. We act as your advocate, taking on the supplier on your behalf.
Whether you're dealing with an incorrect bill, an unauthorised switch, a disputed contract or a supplier that simply won't respond, we can help.
Types of disputes we handle
- Billing errors and overcharge recovery
- Erroneous transfer (unauthorised supplier switch)
- Contract dispute and mis-selling claims
- Deemed supply rate challenges
- Meter reading disputes and estimated bill challenges
- Escalation to the Energy Ombudsman where required
How we handle your dispute
We take on the supplier so you don't have to.
Tell us what's happened
Explain the dispute and share any relevant correspondence, bills or contract documents.
We assess your case
Our brokers review the situation, identify the strongest grounds for your dispute and advise on likely outcomes.
We engage the supplier
We contact the supplier formally on your behalf, citing the relevant regulatory obligations and contract terms.
Resolution
We pursue the dispute through to resolution — including escalation to the Energy Ombudsman if the supplier fails to respond appropriately.
Having a problem with your energy supplier?
Don't struggle alone. Our brokers know how to get disputes resolved — contact us today.
Supplier dispute FAQs
Common questions about energy supplier disputes and how to resolve them.
What is an erroneous transfer?
An erroneous transfer occurs when your energy supply is switched to a different supplier without your authorisation. This can happen due to administrative errors or, in some cases, mis-selling. You have the right to be transferred back to your original supplier and to have any charges during the erroneous period reviewed.
How long do supplier disputes typically take to resolve?
Simple billing disputes can often be resolved within 4–8 weeks. More complex disputes — particularly those involving erroneous transfers or contract mis-selling — can take longer. If a supplier fails to resolve a complaint within 8 weeks, you have the right to escalate to the Energy Ombudsman.
What is the Energy Ombudsman?
The Energy Ombudsman is an independent body that resolves disputes between energy consumers and suppliers. Their decisions are binding on the supplier. We can help you prepare and submit a case to the Ombudsman if your supplier has failed to resolve your complaint.
Do I need to pay you to handle my dispute?
For most dispute cases, our service is free. We're paid by the supplier relationship — if we resolve your dispute and you subsequently move your contract to a supplier we recommend, that covers our costs. We'll always be transparent about how we're remunerated.